• To boost productivity, boost employee morale
  • Don’t be a faceless CEO.
  • Learn to sincerely care for others.

Your (own) Secret Secretary


 Business Relations


It’s no secret: everybody feels a bit snubbed when they get passed through a secretary or someone else screening them. The very word ‘secretary’ means to be set apart, and no visitor or potential client wants to be set apart from who they’re trying to reach. It’s easy to distance yourself from everybody once you end up in managerial and executive positions, but maintaining a personal touch—being your own secretary now and then--with all who come to your office can make a huge difference. Enduring business relationships are built on interpersonal relations, and you can’t build those across a desk.

Secret Secretary


My secretary used to complain that I don’t allow her to do her job, because I’m doing it for her. That’s not entirely true—she helps a lot—but I do believe in not being “too good” or “too important” to do little tasks too. I’ve picked up the phone for everyone from unsatisfied customers to CEOs. I’ve gotten responses like “Don’t you have a secretary to answer phones for you?” I just laugh and say “Sometimes I’m my own secretary. Now, how can I help you today?” As discussed, a personal touch really takes your interactions to the next level. By showing people that you’re just a normal person too, you can accomplish giant things.

Being an Encouraging Boss


What makes you feel better, getting a memo from your boss via their secretary, or having them come to in person to talk? Secretaries are go-betweens, which can be helpful sometimes; other times, though, having a go-between passes up the chance to encourage the troops and motivate them. Employees—and others—want their leaders to be visible and accessible. You can go from being a mediocre boss to a fantastic one by being personable and keeping in contact with day-to-day employee affairs. When your people see you can descend from the high throne of your office to mix with common folk, they’ll be motivated to work harder for a company they can be proud of—because they see you care about them.

Telephone Talk


Everyone has seen enough movies and sat in enough waiting rooms to do a perfect “secretary answer” when the phone rings, but with a relaxed social atmosphere creeping into the workplace, proper telephone etiquette is becoming a dying art. However it pays off in big ways. Using a respectful tone, both firm and deferential, paired with intelligent language and courtesy, is the hallmark of a business telephone call. Knowing how to sound both engaging and respectful on the phone can set the tone for enduring business relationships and establish your office as a professional workplace to be reckoned with.

Recent Posts

  • Different Mold Removal Options

    June 28th, 2014

    Removing, eradicating and preventing mold in your home is of critical importance, but it’s equally important that you be aware of just what risks mold poses and how to address [...]

  • Tender Loving Care: 4 Ways To Help Ensur...

    June 19th, 2014

    For those fortunate enough to have a piece of heirloom furniture in their home, proper care can be a problem. These pieces are not like modern furniture–they’ve undoubtedly deteriorated over [...]

  • Getting Support for This Difficult Time ...

    May 29th, 2014

    Losing a loved one in death is one of the most difficult times in anyone’s life. It can feel like it is impossible to get through. The Mount Prospect IL [...]

  • Where to Find Tent Rentals in Chicago

    May 28th, 2014

    If you live in the city of Chicago and you are sick of the hustle and bustle of the urban area, you may be interested in ways that you can [...]

  • Taking The Hassle Out Of Auto Insurance ...

    May 22nd, 2014

    Getting auto insurance every six to twelve months can be quite the hassle. But experts say you should, because it can save you a ton of money. What can you [...]

  • How to Prepare for a Long-Distance Move

    May 19th, 2014

    Packing up everything you own and moving to a new city or state far away from the place you’ve grown accustomed to calling home can be both exciting and stressful. [...]